Your hotel loses the thread between Booking, the front desk and the floors.

Kirako connects your PMS, Booking, WhatsApp and floor briefs. The request moves in the hotel's own tools. We pick a first flow and mark what stays human.

A Booking message, an arrival or a departure is enough to wake the work. We start small, with the tools already there.

Three moments where the front desk still holds everything by hand.

We take a repetitive job, with the tools already there. We set what the system is allowed to do. Then we let it run.

Front desk

Booking messages no longer interrupt the desk.

A guest writes while another waits at the counter. WhatsApp, email, Booking inbox: everything lands at once.

What runs

The flow sorts the request, gathers the stay and prepares the reply. A complaint, a rate or a compensation is escalated.

See AI agents

Arrivals

Every arrival has a file, not three screenshots.

Arrival time, extra cot, late checkout, parking. The detail sits in an email. The room is not ready yet, or it was ready too early.

What runs

Pre-check-in is read, the room brief is prepared, extras are listed. Anything that commits stays human.

Read the human-approval guide

Floors

The floor gets a brief, not a call between two rooms.

Checkout at 11, arrival at 15, minibar, a leaking tap. The information is at the desk. The floor has to rebuild it.

What runs

Room status, the housekeeping brief and the maintenance ticket go out with what is needed. Exceptions stay under approval.

See Hermes

Your tools stay. We connect what gets lost between them.

The PMS, Booking, WhatsApp and floor briefs stay. Kirako scopes a flow: what can be read on its own, what is prepared, what stays human. A server in Europe, your keys, a readable perimeter.

  • It reads what comes in: message, arrival, departure, room status.
  • It prepares: reply, arrival file, floor brief.
  • It stops as soon as a rate, a complaint or a compensation requires it.

Three conditions before it acts.

Existing tools

We start from the PMS, Booking and WhatsApp. Not another hotel system at the desk.

Human approval

Rate, complaint, compensation: the system prepares, a human sends.

Traces

What was read, prepared and sent stays inspectable. You can take back control.

If you already know the product you want.

Illustration of a workflow: a trigger, an agent, then the company's tools.

AI agents and automation

A custom system in your tools: workflow, agent, or both.

See AI agents
Hermes illustration: a connected, autonomous, evolving, custom-built agent.

Hermes

An autonomous agent, connected to your tools, that takes on a specific operational terrain.

See Hermes

What we are asked before connecting a hotel.

Which hotels is this for?

An independent, boutique or family-run hotel, with a front desk and a PMS already in place. You do not need to be a large group. You do not need a technical team.

How is this different from ChatGPT?

ChatGPT answers when someone opens a tab. Here, a Booking message, an arrival or a departure is enough to move the file in your tools.

Can you connect my PMS?

We start from the tools you already use: PMS, Booking, email, WhatsApp. Scoping says what is reachable, and we do not wire more than needed.

Can the AI reply to guests?

Yes on simple, authorised cases. On a rate, a complaint or a compensation: it prepares, a human approves.

What if we rent furnished stays rather than a hotel?

The short-term rentals page covers that case: guest messages, calendars, cleaning. Here we mean a front desk, a PMS and a floor team.

Where does our data go?

Your keys, your access, a dedicated server in Europe. The AI model is chosen during scoping. The detail is in the proposal.

Where do we start?

One clear flow: front-desk messages, arrival files or floor briefs. We widen if the first results hold.

We pick a flow. Then the front desk can breathe.

In 20 minutes we look at your PMS, your messages, and the first job worth connecting.

See how Kirako runs